Recognition of Excellence in Water Quality

Welsh Water Logo

Our team have been recognised for our dedication to Water Quality standards by Dwr Cymru (Welsh Water) through a coveted “Diolch” award. An acknowledgement which again proves how shared values and a drive for collaborative working differentiates the firm.

Diolch awards are an initiative set up to acknowledge and reward teams and individuals who clearly put the “Dwr Cymru” vision – to earn the trust of our customers every day, at the heart of everything they do, recognising excellent work and going the extra mile.

It is by demonstrating these views that the team based in Caerphilly have been praised for going beyond to the call of duty to ensure the highest standards are maintained, in addition to the award, the team will receive a small financial bonus and the acclaim of their peers.

Gwynn Tiberio, Panton McLeod Operations Manager is delighted her team’s efforts have been appreciated by one of the firm’s key clients, “I am thrilled for the team, Chris, Clayton and Craig always strive for the best outcome for the client no matter what type of projects they are involved with. Last year the team worked with Dwr Cymru to develop and implement a number of new initiatives to protect Water Quality during maintenance activities, they then used this learning by sharing best practice with our wider workforce. Therefore in my mind, they are truly worthy winners of this award. Having staff who engage in this way is invaluable to the business and the industry as a whole.”

The award nomination was raised by a member of Dwr Cymru staff who had visited an ongoing project. The Panton McLeod team were involved in the inspection, cleaning and disinfection of a key treated water storage reservoir, known as a service reservoir these structures often hold water just prior to the point it emerges from customer’s taps. Therefore if any dirt or contamination enters supply it can potentially reduce the quality of the water delivered to the public. It is therefore essential that every control measure is in place to prevent this from happening.

Jackie Gray, Water Quality Scientist from DC explains why she was motivated to act after seeing the good practice, “I have worked with Panton McLeod for a number of years but especially since they were awarded the framework to inspect, clean and disinfect in my region of the South East. I have carried out a number of audits on this team in particular over the past 2.5 years and during this time it has been noticeable how they have embraced any opportunities for improvement in a positive manner. I am delighted for the team and look forward to working with them many more times in the future.”

Shelagh Briggs, Panton McLeod Director also congratulated the team, “I am delighted for the lads, Chris and his team are well known for their diligence and I know their colleagues will also be wishing them well. This award is the second such award in less than 12 months after we also picked up a GEM “Going the extra mile” award from Northumbrian Water Group in 2014. I am sure the rest of the teams will be looking to emulate this success in 2015.”

For more information about the range of Water Quality Engineering services provided by our teams, contact us on 01896 663 330 or email

Keep up to date with all our latest news via Twitter. Follow us at Panton McLeod