Paul joined us to shine a light on an area that’s often overlooked in conversations about innovation: the people factor.

His presentation explored how training, learning, and culture play a vital role in tackling challenges across the water industry. It’s not just about technology or assets, it’s about how organisations support their people to grow, adapt, and make the right decisions in critical moments.

It’s a fascinating discussion that will resonate with anyone passionate about building resilience and capability in the sector.

In this episode, Jon shares his experiences working in water treatment and reflects on his experience with both the challenges and positive outcomes he has seen when it comes to managing assets that serve thousands of people every day.

We talk about the importance of resilience when unexpected events put pressure on supplies, the lessons learned from both day-to-day operations and larger incidents, and how collaboration across the sector supports better outcomes.

It’s an engaging discussion with someone who has seen first-hand what it takes to keep water flowing.

In this episode, John brings his project manager’s perspective, sharing what it’s really like to deliver and oversee slow sand filter projects for utilities like Thames Water and Affinity.

From the challenges of planning and coordination, to ensuring filters keep performing in the real world, John’s insights highlight the practical side of making these essential assets work.

Matt joined us to give a regulator’s perspective on water quality performance and where the next improvements need to come from.

While compliance levels are strong and customer complaints are reducing, human factors remain at the centre of many water quality incidents. From miscommunication and missed tasks to planning gaps and procedural slips, Matt explores why no one sets out to do a bad job, but without the right training, time, resources, and culture, mistakes can still happen.

It’s a fascinating discussion on how we can better support the people at the heart of drinking water quality.

New EddyVision Lightning Talks featuring Dr. Anastasia (“Annie”) Kennedy, one of our Operational Managers at Panton McLeod.

In this episode, we tackle one of the most common questions we get asked: Is our PM chemical Regulation 31 approved?

Annie joins Jim to talk about where this question comes from, why there’s often confusion, and how we give our customers the clarity they need. We dig into the facts, but you’ll need to watch to get the full answer.

In this episode, we dive into a bold rethink of how we support the treatment of water. Paul shares details of a £1.4M Ofwat Innovation Fund project exploring local, chemical regeneration of Granular Activated Carbon (GAC), a greener, cheaper alternative to carbon-intensive thermal regeneration.

From lab trials at Swansea University to pilot plants at Welsh Water and Severn Trent, this could reshape how the industry tackles PFAS and other contaminants.

This innovative project is a collaboration between Dŵr Cymru Welsh Water, Panton McLeod, Swansea University, Severn Trent, De Nora, Anglian Water Services, Affinity Water and United Utilities, bringing together industry, academia, and suppliers to rethink how GAC is managed.

We sat down on location at the Northumbrian Water Innovation Festival with Alan Brown, Head of Water Quality & Assurance at Northumbrian Water, to talk about bold ideas, regulatory challenges, and the power of bringing the whole industry into one big tent (literally and figuratively).

In this episode, Alan shares:

• How the “Accelerate 31” sprint is rethinking Regulation 31 to speed up innovation without compromising safety
• Why transparency, lab capacity, and international alignment are critical pieces of the puzzle
• How AI, sensor networks, and smarter data are shaping the future of water quality
• And what it really takes to turn big ideas into real change in the water sector

All against the backdrop of live music, sun in Newcastle, and a festival packed with energy and collaboration.

James shared an inside look at SEW’s game-changing ROV survey programme, where they tackled some of their hardest-to-clean reservoirs with speed, precision, and innovation.

Over a focused four-month period, the team managed to inspect, and where needed, clean more than 30 reservoir cells, overcoming complex health and safety challenges with the help of specialist contractors and seamless teamwork with Panton McLeod.

In this episode, you’ll hear how:

• Rapid mobilisation and great communication made the programme a success
• High-quality ROV inspections delivered results in under 24 hours
• Insights from the surveys are now shaping SEW’s future approach to reservoir management
  … and that’s just scratching the surface!

Ceris introduced us to the Products for Drinking Water Scheme, developed in collaboration with UK water companies, regulators, and key stakeholders, a timely and essential initiative for the industry.

In this episode, Ceris shares:

• How the scheme helps raise awareness of Regulation 31 & 33
• The unique training and certification opportunities available
• Why this scheme is a significant step forward for those working with products in drinking water applications

… but there’s much more to uncover in the full conversation.

Zoe joined us for a fascinating discussion on spot sampling in service reservoirs, a dive into how she and her team, in collaboration with Panton McLeod, used an ROV to assess water quality, validate hydraulic modelling, and gather insights that are already shaping long-term strategies.

The episode explores:

• How ROV technology was used to carry out chlorine and bacteriological sampling at different depths and times of day
• Insights into reservoir turnover, chlorine demand, and water quality distribution
• Why this methodology is a valuable tool for validating hydraulic models and informing long-term maintenance strategy

Slow sand filtration has long been valued for being low-energy, chemical-free, and driven by natural processes. But it's also been limited by downtime and manual maintenance.

In this session, Michael will share how the SandSCAPE project is using robotic innovation to modernise slow sand filtration. With funding from Ofwat, the team is deploying underwater cleaning robots to reduce operational interruptions, improve microbiological recovery times, and significantly cut waste.

A major success story that’s delivering real results for water quality, faster than anyone expected. The TWS Cleaning & Inspection Programme 24-25.

• 632 inspections and cleans completed
• 5-year plan delivered nearly 2 years early
• A new minor works repair programme turning ideas into action on the ground

This is progress in action, and a powerful example of what’s possible when teams align around a shared goal. Read more here.